Shipping Policy
We aim to dispatch orders from our warehouse in one business day from time of purchase, although this can be delayed due to item availability or seasonal backlog.
Estimated standard shipping times for metro areas are between 2-5 business days, however during busy periods shipping can take up to 10 days.
We can not guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time, weather conditions, and the distance of the shipping address from our distribution centre in Auckland, New Zealand.
Please be advised that we do not offer international shipping to countries outside of New Zealand. A signature required for receiving the order delivery.
* The sale items are only valid while stocks last.
* Due to the high volume of orders, as well as COVID-19 management plan/procedures, there will be some delay in the processing of orders. We have allocated additional resources to address this unprecedented demand every working day to ensure orders are dispatched within a few business days.
TRACKING
Shipping confirmation emails are sent upon dispatch with tracking details. Contact us for more information.
We ship orders Monday – Friday during business hours. If you place an order on a weekend day or public holiday it will be processed and shipped within the next 2 business days.
If you have not received shipping confirmation and tracking details within 2 working days of placing your order please check Spam/Junk Mail folder.
Any orders placed after 12.00 noon will take an additional 1 business day to be delivered.
CANCELLATION
If you need to cancel or alter your order, email us straight away so we can try to catch your order before it flies out the door. If it’s already gone don’t worry, you can return the unopened product immediately after you have received it and we will process the refund when we receive it, on the same payment method used to purchase it. Shipping fees are non-refundable and you will be responsible for return postage. More Details about Return Policy.
You might receive multiple packages for big orders so when your first package arrives and not everything is in there, hold off because another package is not too far away.